In case a customer requested a refund for a paid service.
- From the pre-approval page, click cancel pre-approval. then choose a specific service to refund.
- Tell the customer that they will receive an SMS for refund details, according to normal banking process.
To get claims for provided service.
- Click on Batch Request.
- Upload excel e-billing.
- Upload VAT certificate.
- Complete all fields.
- Upload required files.
Keep in mind for each customer a pdf file includes bill and claim.
To complete the order
- Click Verify email.
- And Validate I ban.
- Then save.
You can view batch history to check status of request.
- From udawi.com > click on login button > then, service providers login
- Enter email and password for your organization.
- Click on Eligibility
- Enter customer ID, and mobile, then click go
- Customer information will show, and their eligibility for treatment, at your organization.
- To create a request: Click on pre-approval.
- Fill in the required information.
- To add more service, click on the plus sign..
- Click, submit pre-approval.
- Immediately! an SMS will be sent to customer phone, for payment.
- Once paid by the customer, you will receive the approval automatically and immediately!. In other words, the customer is the one giving the approval by paying.
- To check approvals: from main page.. click on pre-approval..
- For details click on document.